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Warranty

Proscenic Vacuum Cleaner Limited Warranty
Proscenic believes in and stands behind all of our products. That's why all robots purchased from our online store come with a 30-day, money-back satisfaction guarantee. In addition, we offer a limited warranty on all of our products. Here are the basic facts on how it works:

How long does the limited warranty last?
Proscenic vacuum cleaners have a one-year limited warranty for parts only (consumable components like brushes and filters are not covered), six-month limited warranty for the battery.

Does the limited warranty depend on where I bought my cleaning robot?
Yes, the limited warranty is valid only on products bought through authorized resellers. Buying through an unauthorized reseller automatically voids the 30-day, money-back guarantee and limited warranty. Proof of purchase will be required prior to receiving limited warranty service.

What is covered?
The Proscenic limited warranty covers manufacturing defects in materials and workmanship that might occur during normal use of your robot.

What isn’t covered by the warranty?
Purchases from unauthorized resellers;
Improperly operated devices, unauthorized repairs;
Lost or stolen products;
Purchases made over limited warranty time (unless otherwise stated);
Non quality-related issues (after 30 days of purchase);
Consumable components like brushes and filters are not covered;
Free products;

What if I move overseas? Will my limited warranty still be valid?
No, the warranty is only applicable in the country your product was originally shipped to.

Will the replacement product be the same as the defective product?
Proscenic will replace a defective product with a brand new product if the replacement request is made within six months of purchase; If the replacement request is made after six months of purchase, Proscenic will replace the defective product with a factory refurbished model of equal value. Obsolete or discontinued products that are defective and under warranty will be replaced with the same product if available. Otherwise, it will be replaced with an equivalent or newer model.

When does the warranty begin?
It begins the day you place your order.

How do I claim the warranty?
Proscenic offers amazing support for all of our products. Our friendly service representatives are always just an email away. Please refer to the specific FAQs for your product and try all troubleshooting suggestions first.
Email: service@proscenic.cn

What is a valid proof of purchase?
An Amazon order number or eBay username for a purchase made through Proscenic.
A dated sales receipt from an authorized Proscenic reseller that shows a description of the product along with its price.

What if I don’t have any proof of purchase?
If you made your purchase through Proscenic, we may be able to locate your order using your email address, name or shipping address.
If you made your purchase through an authorized Proscenic reseller, you may contact the reseller to see if they can provide a copy of your receipt.
If the product was a gift, you may ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.

Will the warranty be renewed if my product is replaced?
The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.